Cadmium Identity - Website Login and Access Guide

This article provides supplemental details specific to how Cadmium Identity works in Eventscribe Website.

Cadmium Identity provides trusted, secure authentication for event and continuing education software. Many different applications use it to handle login. For general login questions, such as entering your email address, creating an account, verifying your email address, or resetting your password, read the general Cadmium Identity articles and the Quick Troubleshooting Guide.

Logging in to an Eventscribe Website

When an event uses Cadmium Identity, selecting Login on the event website takes you to the Cadmium Identity sign-in screen. You sign in there instead of on the event website itself. After you sign in, Cadmium Identity sends you back to the event website.

1. Open the event website and select Login.
2. On the Cadmium Identity screen, sign in with your email address and password.
3. Wait while you are returned to the event website.

Where you land after signing in depends on what you were doing and how the event is set up:

• If you were trying to open a specific page, such as your plan, you return to that page.
• If the event asks attendees to complete a networking profile and you have not finished it yet, you go to the Profile page first.
• If the event shows a welcome or front matter page, you see it before the home page.
• Otherwise, you go to the event website home page.

How your account is matched to the event

The first time you sign in to an event with Cadmium Identity, the event website looks for an existing attendee account that uses the same email address. If it finds one, it links that account to your Cadmium Identity account. From then on, you sign in to the same account every time.

Because email addresses are used to make the first match, sign in with the email address the event organizer has on file for you. If you sign in with a different email address, the event website may not find your existing information.

If you see “Your account does not have access to this site”

Some events let anyone with a Cadmium Identity account create an attendee account the first time they sign in. Other events only allow people the organizer has already added. If the event does not allow new accounts and the website cannot find yours, you see the message Your account does not have access to this site.

To fix this:

1. Confirm you signed in with the same email address you used to register for the event.
2. If you used a different email address, log out and sign in again with the correct one.
3. If the message appears again, contact the event organizer and ask them to confirm your account was added to the event.
4. If the organizer confirms your account exists, contact Eventscribe support. Include the event name and the email address you used to sign in.

Signing in with your organization’s account

Some events connect to an association or organization sign-in. If your event does, the Cadmium Identity screen offers a way to sign in with your organization credentials. Your member ID from the organization is used to match you to your attendee account.

When you sign in this way, details such as your name, organization, title, and contact information can come from your organization’s system. These details may update each time you sign in. To change them, update your information with your organization.

Logging out

Select Logout on the event website to sign out. Logging out also ends your Cadmium Identity session, so the next time you select Login, you are asked to sign in again. This helps keep your account secure on shared computers.

Resetting your password and managing your account

When an event uses Cadmium Identity, the event website does not have its own password reset page. Reset your password from the Cadmium Identity sign-in screen instead. Your name, email address, and password are all managed in your Cadmium Identity account. For steps, read Cadmium Identity – Managing Your Account.