How do I set-up and access the Email Server on my site?

Navigate to Settings > Site Setup > Email Server.
If you would like to disable all outgoing emails from your site, select this option.
You will be presented immediately with two options to send emails with, either SMTP or Elevate Mail Server. Mouse over each option to learn more about each type.
If you select SMTP (by clicking on the circle next to SMTP), several fields will appear that are unique to the SMTP option.
Fill in ALL of the fields to complete the setup of your emails
If you selected Elevate Mail Server, (by clicking on the circle next to Elevate Mail Server), several fields will appear that are unique to the Elevate Mail Server.
Fill in ALL of the fields to complete the setup of your emails.
If you wish to test your email settings before you save them, enter an email (one that you will be able to check immediately preferably) in the “Send Test To” text field and click “Test Email Settings.”
Click “Save Email Settings” to save your settings

NOTE

Office365 has started to prefer XOAUTH, and has disabled SMTP Authentication (or maybe urged admins to disable it). SMTP is what we use to allow Elevate to send emails via a client’s email server. This web page from MS describes the issue, and it also describes how your email admin can make an exception, and allow SMTP Authentication for a specific account. That is what you need to do for the account you use for sending email from Elevate: https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission#enable-smtp-auth-for-specific-mailboxes

Last modified Jun 17, 2024