Cadmium Identity - Resetting Your Password

You can reset your password any time from the Log In to Your Account screen. For your security, you'll be prompted to reset it every 90 days.

1. Select Forgot your password? on the login screen.
2. Cadmium Identity emails you a reset link. The Check Your Email screen appears while you wait. Check your email for a message from noreply@gocadmium.com.
3. Select the Reset Password button in the email.
4. The Create a New Password screen will open. Your new password needs to meet the same requirements as your original one. Read Creating a Password.

Open the link in the same browser you started in. That’s the only browser that knows where you came from and where you’re headed. If you open the link somewhere else, your password change is saved and nothing is broken. You just won’t be sent back to the application automatically, and you’ll land on the “You’re all set!” screen instead. To proceed, close out any existing Cadmium Identity tabs, start over with your login URL, and log in with your new password. Read Getting Redirected to the Application for more details.

The link expires after 24 hours and can only be used once. If your link expires, select Need help? and Resend, then select the link in the most recent email you received. Alternatively, close any existing Cadmium Identity tabs, and start over with your login URL. Enter your email address and select Continue. You'll proceed to the login screen where you can select Forgot your password? to request a new link. 

If the email never arrives, read Quick Troubleshooting Guide - Email Delivery Troubleshooting.

If you need to cancel your request and start over on the login screen, you may need to open an incognito window or clear your cookies to do so.