How do I change the email settings?

1. From the Administrative Control Panel, click on the “Settings” tab and select “Email Settings”
2. You will be presented immediately with two options to send emails with, either SMTP or EOX
3. Mail Server. Mouse over each option to learn more about each type.
4. If you select SMTP (by clicking on the circle next to SMTP), several fields will appear that are
5. unique to the SMTP option.
6. Fill in ALL of the fields to complete the setup of your emails
7. IF you selected EOX Mail Server, (by clicking on the circle next to EOX Mail Server), several
8. fields will appear that are unique to the EOX Mail Server.
9. Fill in ALL of the fields to complete the setup of your emails
10. If you wish to test your email settings before you save them, enter an email (one that you will be
11. able to check immediately preferably) in the “Send Test To” text field and click “Test Email
12. Settings”
13. Click “Save Email Settings” to save your settings.

Office365 has started to prefer XOAUTH, and has disabled SMTP Authentication (or maybe urged admins to disable it). SMTP is what we use to allow Elevate to send emails via a client’s email server. This web page from MS describes the issue, and it also describes how your email admin can make an exception, and allow SMTP Authentication for a specific account. That is what you need to do for the account you use for sending email from Elevate:
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission#enable-smtp-auth-for-specific-mailboxes