How do I use my own SMTP email server to send emails from Elevate?

To learn how to edit email settings, watch the video below:

(Note: If you're not sure about this setting, please ask your email administrator for assistance)

Office365 has started to prefer XOAUTH, and has disabled SMTP Authentication (or maybe urged admins to disable it). SMTP is what we use to allow Elevate to send emails via a client’s email server. This web page from MS describes the issue, and it also describes how your email admin can make an exception, and allow SMTP Authentication for a specific account. That is what you need to do for the account you use for sending email from Elevate: 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article