How to pull an Abandoned Cart Report?

Depending on your permissions, only certain reports may be available to you. From the Administrator Control Panel, click on the “Reports” tab and select "User Reports". On the secondary menu, select "Abandoned Carts".

Then use the Start Date field to narrow the dates to pull. From there a list of including :

  • Modified - when the items in the cart were added
  • User Full Name
  • User Email Address
  • Cart Total
  • Item count - total number of products and packages left in the cart
  • Details - when selected will provide a listing of the product and package titles left in the cart 


In addition to viewing the content on the page, there will also be an option to download the report as a CSV. To do so, click on the “Download as CSV” and follow the instructions provided.

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