How do I cancel an order or registration?

Click on Orders --> Cancel Orders
Enter the user and/or product for which you would like to see orders.
The screen will auto-populate information based on your entry. Click on the box next to the orders that you would like canceled.
The system will display a field to enter an email address of the person you want to send a cancellation notification to as well as a "Cancellation Explanation" field. Most likely this will be the email address of the person who has the permission to cancel the credit card transaction.
Check the box next to "Notify Cancelled User" if you want to send an acknowledgment email to the User. In the "Explanation for canceled users" field, type your acknowledgment text. i.e. "Your order has been canceled. Any questions, call or email…."
Click on "Cancel Registrations."

NOTE

THIS PROCESS WILL NOT CANCEL THE ORDERS WITH YOUR MERCHANT PROVIDER OR YOUR ACCOUNTING SYSTEM. BE SURE TO CANCEL THE CREDIT CARD TRANSACTION AND IF DATA WAS MOVED TO YOUR ACCOUNTING SYSTEM, CANCEL IT THERE AS WELL.

Last modified May 16, 2024