How can I transfer a registration from one user to another?

This function allows the admin to merge/transfer registrations between User accounts, usually for the purposes of merging duplicate accounts. To begin, follow these steps: 

  1. Click on Users --> Merge and Transfer Tool 
  2. Select the account that you would like to transfer FROM. 
  3. Select the account that you would like to transfer TO. 
  4. Check the box next to each of the product registrations that are listed under the FROM account that you want to transfer. 
  5. Click the "Transfer" button to transfer. 
  6. Optional: If the FROM account has no remaining products, you may delete the account using the "Delete User" button.
  7. You may click the “Re-load Users’ Purchases” to refresh the purchases. 


You cannot transfer a User from one Product to another. If a user registers for the wrong product, it’s best to cancel the order and let the user register again.

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