This function allows the admin to merge/transfer registrations between User accounts, usually for the purposes of merging duplicate accounts. To begin, follow these steps:
- Click on Users --> Merge and Transfer Tool
- Select the account that you would like to transfer FROM.
- Select the account that you would like to transfer TO.
- Check the box next to each of the product registrations that are listed under the FROM account that you want to transfer.
- Click the "Transfer" button to transfer.
- Optional: If the FROM account has no remaining products, you may delete the account using the "Delete User" button.
- You may click the “Re-load Users’ Purchases” to refresh the purchases.
NOTE
You cannot transfer a User from one Product to another. If a user registers for the wrong product, it’s best to cancel the order and let the user register again.
Last modified Jun 17, 2024
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