Cadmium Identity Transition Plan for Elevate Users

Overview 

Cadmium is updating how users log in to Elevate by moving authentication to Cadmium Identity, Cadmium’s identity management system. This update will gradually be released to Elevate accounts starting on April 1st.  

Affected accounts will be contacted directly by their account manager on their transition plan.  

This article explains: 

• What is changing 
• What users will experience when logging in 
• How administrators and learners can prepare 

What Is Changing

As we implement Cadmium Identity into Elevate the following will be changed:  

• Elevate will use this new system for user authentication 
• Users will be redirected to a new login screen when accessing Elevate 
• After logging in, users will be redirected back to the page they originally attempted to access 
• If a users doesn’t already exist in Cadmium Identity, users will have to create an account before logging into Elevate 

This change affects authentication only. There are no changes to: 

• Course access 
• Learner progress 
• User roles or permissions 
• Account data

First-Time Login Experience  

The first time a user logs in after the update, they will be required to complete a one-time verification and password setup. 

Step-by-Step Login Flow

1. User clicks Log in in Elevate 
2. User is redirected to the new login page 
3. User verifies their account and creates a new password 
4. User is redirected back to Elevate and continues where they left off

Please see the article  Cadmium Identity Management - Log In with an Invitation for more information. 

Why This Change Is Happening 

Moving authentication to Cadmium's identity management system allows Cadmium to: 

• Improve security and credential management 
• Provide a more consistent login experience across Cadmium products 
• Support future enhancements to identity and access management 
• Provide new login features to easily access Cadmium products such as integrating with PassKey  

To learn more about About Cadmium’s Identity Management System, read this article.

What Administrators Should Do 

To ensure a smooth transition, administrators should: 

• Notify learners of the upcoming login change (see below for a suggested communication template)  
  • Cadmium Recommends sending this communication out 4 weeks prior to the launch date and a week prior to the launch date  
  • Inform learners that they will be required to create a new password on first login after launch 
• Share Cadmium-provided resources with learners in advance 

Providing advance notice will help reduce confusion and login-related support requests. 

Suggested Email Template  

Hello, 

Starting {{Transition Date}}, the way you log in to {{Site Name}} will change. 

On your first login after {{Transition Date}}: 

• You’ll be redirected to a new login screen 
• You’ll be asked to create a new password

After logging in, you’ll be returned to {{Site Name}} and can continue where you left off. This is a one-time step and will not affect your courses or progress. 

Thank you, 

{{Organization / Program Team Name}}

Troubleshooting & Support

Common Questions 

1. Will users lose access to their courses or progress? 

• No. This update affects login only and does not impact course access or learner data. 

2. What if a user forgets their new password? 

• Users can use the “Forgot Password” option on the CIDMS login screen to reset their password. 

3. What if a user cannot log in after April 1? 

• Confirm the user is entering the correct email address 
• Have the user try the “Forgot Password” option 
• Contact Cadmium Support if the issue persists 

4. What is authentication?  

• Authentication is the process of confirming that a user is who they say they are when they sign in. 
• This helps keep accounts and data secure by preventing unauthorized access.