Cadmium Identity - Additional Support Resources

If you’ve worked through all the steps in the articles and still can’t log in, contact your site administrator or event organizer; this is typically the person who invited you to log in. Sharing the following details up front will help them assist you quicker:

• The login URL you used
• The email address you entered, copied and pasted or captured in a screenshot
• Whether you used a password or a one-time login code
• The exact path you followed and screen where you’re stuck
• A screenshot of the error message
• Whether you’re new to this site or have logged in successfully before
• Whether you completed email verification, if your account is new
• A short screen recording, if you’re able to capture one
• On a computer, include your browser
• On a mobile app, include the app version, your device model, and your operating system version