- From the Administrative Control Panel, click on the “Users” tab then select the “Merge and Transfer Tool” option from the drop down menu.
This function allows the Admin to merge/transfer registrations between User accounts, usually for the purposes of merging duplicate accounts. To begin, follow these steps:
![Replace Me](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/16103240976/original/B0KWr1eOfQNmebjkruVOrREE5c4catDXJw.png?1681834788)
- Select the account that you would like to transfer FROM.
- Select the account that you would like to transfer TO.
![Replace Me](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/16103241175/original/gIHr6FWaJ8em3zvMqEsL9a2E-GWJwVZTVg.png?1681835026)
- Check the box next to each of the product registrations that are listed under the FROM account that you want to transfer.
- Click the "Transfer" button to transfer.
![Replace Me](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/16103241346/original/qcYRUxVbF4czz0CeSefz-qk790w6yDYcEg.png?1681835203)
- Optional: If the FROM account has no remaining products, you may delete the account using the "Delete User" button
- You may click the “Re-load Users’ Purchases” to refresh the purchases.
Last modified May 17, 2024
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