Merging and Transferring Registrations

This function allows the Admin to merge/transfer registrations between User accounts, usually for the purposes of merging duplicate accounts. To begin, follow these steps:

• From the Administrative Control Panel, click on the “Users” tab then select the “Merge and Transfer Tool” option from the drop down menu.

• Select the account that you would like to transfer FROM.
• Select the account that you would like to transfer TO.

• Check the box next to each of the product registrations that are listed under the FROM account that you want to transfer.
• Click the "Transfer" button to transfer.

• Optional: If the FROM account has no remaining products, you may delete the account using the "Delete User" button
• You may click the “Re-load Users’ Purchases” to refresh the purchases.

The Merge and Transfer tool does not transfer external credits or achievements that the end user or an admin may have uploaded into Elevate. See these articles about External Credits 

https://elevate.support.gocadmium.com/support/solutions/articles/16000067562-adding-external-credits

https://elevate.support.gocadmium.com/support/solutions/articles/16000180675-external-credit-importer