Merging and Transferring Registrations

This function allows the Admin to merge/transfer registrations between User accounts, usually for the purposes of merging duplicate accounts. To begin, follow these steps:

  • From the Administrative Control Panel, click on the “Users” tab then select the “Merge and Transfer Tool” option from the drop down menu.
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  • Select the account that you would like to transfer FROM.
  • Select the account that you would like to transfer TO.
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  • Check the box next to each of the product registrations that are listed under the FROM account that you want to transfer.
  • Click the "Transfer" button to transfer.
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  • Optional: If the FROM account has no remaining products, you may delete the account using the "Delete User" button
  • You may click the “Re-load Users’ Purchases” to refresh the purchases.

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